Customer Service

The first section of this page contains information for our customers who have a current service contract with us. These are the contact numbers and the information for contacting us if service contract holders need assistance. Following this section is our standard, normal, service policy.

If you have a customer service contract with TPC, here are the numbers and email for contacting us for service:
Daytime: 703 758 1500
Toll-Free: 1 800 841 6121
Please ask for service, support or customer service.

If you need us after hours, here are the numbers and instructions:
After hours: 703 758 1500
Toll-Free: 1 800 841 6121

When the after-hours' message comes on, you will be offered three choices from the menu. Please choose 1 from the menu for all service needs. Leave your name, number, and a brief description of the problem. We will get back to you.

For those customers that do not have a customer service contract with TPC and you need initial installation help, please feel free to use the above information.

Our standard policy on service is as follows:

The Programmers' Consortium supports all of its own products. You have a 30-day return policy, subject to a $35 restocking charge, on our products.

If you should encounter difficulties with installation or usage, please email us at service@theprogrammers.com, or call our service number. This is for existing customers of The Programmers' Consortium who have our products. Questions about the product, or sales information, should be directed to voicewaresales@theprogrammers.com, or by calling 758 1500 or toll-free, 1 800 841 6121 and ask for sales.

To reach our customer service number, please call 703 758 1500, or toll-free 1 877 758 1500, and ask for service. You may call after hours for your convenience if needed. After hours, you will be presented with a voice menu. For service, choose #1. If you need sales information, want to place an order, or need or product information, choose #2. Be sure to leave your number so your call may be returned.

We do not provide service for your personal computer unless through an existing service contract. In order to run our products on your system, you must have the minimum requirements as stated below, and a SoundBlaster 16 compatible sound card.

Your first phone call to us is free, and we do provide a toll-free number also. Before you call, make sure you have met the system requirements and your sound card is compatible and you have followed all installation instructions. If you still need assistance, please call customer service. We will get you installed. After we have gotten you up and running and installed properly, email questions concerning further service needs may be directed to customer service by e-mailing service@theprogrammers.com. All e-mail to us is free.

If you do call us for service following purchase, it is recommended that you write down the instuctions so that should you need to reinstall our software, you will have those instructions for future use.

If you call us and your computer does not meet our minumum requirements, we cannot service your hardware or computer and you will directed to your local computer service person.

Once you are installed, should you need service again for your product, if you decide to call us for service rather than email us, you will be asked for a credit card number. We will get all the details from you concerning the problem and your time charges will start when we begin to actually fix your problem. You will be billed at the industry standard charge of $1.75 per minute, billed to your credit card.

Visit our VoiceWare FAQ page