I have installed VoiceDoc®, set all the settings, exited the program, and now I open it up for the first time after installation and I get an error message and VoiceDoc® will not open up at all.

In File Manager (Windows 3.1) or Windows Explorer (Windows 95) double click on c:\windows\VoiceDoc.ini - Verify if all of the settings are correct. You may edit them here or delete c:\windows\VoiceDoc.ini and select Uninstall VoiceDoc® from the Program Manager and then reinstall VoiceDoc® and enter the correct settings.

After I uninstalled VoiceDoc® and then reinstalled it, I am still having problems.

The ini file may not have been deleted during the uninstall. In File Manager (Windows 3.1) or Windows Explorer (Windows 95) click once on c:\windows\VoiceDoc.ini to highlight it then select delete. Now you need to reinstall the software again.

None of the Comm Ports I select for the modem are accepted.

Try the following: Make sure nothing is using your modem during the setting process.
Try entering the comm port for your modem several times.
Exit VoiceDoc® and then launch VoiceDoc® and try again.
Also see the section titled "Modem Help."

My modem make and model is not listed.

Select UTILITIES, ADD MODEM, and then enter the information from your modem user's manual into the appropriate spaces. Remember, for VoiceDoc® to work optimally, the baud rate must be 28.8 or higher.

I have a US Robotics modem and the model type is rejected.

Select US Robotics under MAKE; and then select Courier Dual for the Model.

The Microphone 9 pin won't plug into any open port on the back of my computer.

If you do not have an open 9-pin serial port, but you do have a larger open serial port, go to Radio Shack and purchase a port adapter, however be aware of the gender. For example, the microphone plug is a 9-pin female and you have an open 25-pin male serial port, you will need a port adapter that is a 9-pin male to 25-pin female. You may need to purchase a serial-port card if you have no open ports.

I am having problems setting the comm port for the microphone.

Try the following: Make sure the microphone is plugged in completely.
Try each comm port (1-4) until one is accepted.
Try each several times.
The serial port you may have picked may be used for other purposes. Consult your computer user's manual that came with your computer on what each serial port on your computer is used for.
There may be a possible IRQ conflict. If you are unfamiliar with IRQ settings, consult a computer technician for assistance or your user's manual.

The mouse and modem do not work properly when using them at the same time.

Possible IRQ conflict. Make sure they are both on different comm ports with different IRQ numbers. If you are unfamiliar with IRQ settings, consult a computer technician for assistance or your user's manual.

The Host Mode or Communications Module keeps opening up with VoiceDoc® and I do not want them to.

In the Settings options, click once on StartUp Options. Here you can define what you want to be loaded with VoiceDoc®.

I selected Get but nothing happens.

Check your task bar or minimized icons to see if the Communications Module (black telephone icon) is running. If you see the icon, open it up and read the status information. If there is no Communications Module running, go to the original location (Program Manager) where you launched VoiceDoc® and double click on the Communications Module icon to launch it. Wait a few seconds and then if you have already selected Get, it will begin to dial and retrieve dictation.

Problems connecting to VoiceDoc® from VoiceScribe™.

Possible problems and solutions could be:
HOST MODE of VoiceDoc® not running. Have someone at the dictator's office verify that HOST MODE is running. (White telephone icon is minimized)
The computer VoiceDoc® is on has an error message up and is preventing other applications from running properly. Again, have someone there tell you what the status of the computer is.
Password discrepancy. Make sure that the Dictator ID, Transcriptionist ID, and password settings are the same on both computers. They are CASE SENSITIVE.

I am sure there is work waiting, but VoiceScribe™ states there are no files found.

The dictator may not have selected COMPLETE after dictating. Call the dictator and instruct them on selecting COMPLETE after the dictation is completely finished and not PENDING. Check the PENDING area to see if dictation is in there. If so, highlight each and click on COMPLETE. This will compress the dictation and put it in the appropriate place for retrieval.

File transfer is VERY slow.

Try the following: Check the baud rate settings on both computers. Make sure the modem is at least a 28.8. A 56k modem will be much faster. Disconnect and try again. It will be slow for large dictations. Wave files are huge.

Error message during transfer.

VoiceScribe™ will call back and retry dictation retrieval if an error occurs during transfer.

When attempting to connect with the VoiceScribe™ computer it connects and then hangs up and then calls back a second time.

This is standard with modem-to-modem telecommunications. The first connection makes the screen saver on the host computer discontinue, and the second attempt makes the proper connection.

Sound quality is poor.

If using a cable to connect a cassette player to the computer, make sure the cable is Radio Shack #42-2387 and if necessary, adapter #274-373A. Adjust the volume on the speakers or mixer setting from the sound card software. Also, experiment with the wave and volume settings on the mixer settings. However, with the appropriate microphone, the sound quality should be excellent. Instruct the dictators to speak into the microphone (not lay it down on the table and speak away from it). If using a cassette player and cable; the batteries could be running low or dead, it is best to use an AC adapter. Check to make sure all cables are plugged in tightly. Make sure the cable is plugged into the microphone jack on the sound card on the back of the computer. Listen to the dictation on cassette player to see if the sound quality problem originated there, maybe an old tape, bad cassette player, or poor dictating technique is the problem.

I can only hear out of one side of my head phones or speakers.

Purchase the Headphone Adapter product #274-368A from Radio Shack.

After opening up VoiceDoc® all I see is a little up and down arrow next to each other.

This happens in Windows NT if VoiceDoc® is not properly shut down. To open this up, place your mouse on the corners of the little box and drag it open to full size. You can also select the down arrow to minimize it, then click once on the icon and select maximize. You can now resize the program back to the original size.

In Windows 95, after opening up VoiceDoc® it won't maximize, it is in the task bar but won't open up.

This happens in Windows 95 if VoiceDoc® is not properly shut down. To open VoiceDoc®, place the mouse over the VoiceDoc® title on the task bar, click once with the right side of the mouse and select maximize. You can now resize the program back to the original size.

I get an error message that device is out of range.

If you have a 56K voice modem and a sound card in your PC you will probably have to do the following: Click on the start button; click on settings; click on control panel; click on multimedia, click on advanced; click on audio devices. If the first device listed is "Game Compatible Device" you should move it to the last device on the list, disable it, or remove it. WAVpedal™ will always use the first device in the list that is sound enabled. To disable the voice modem, click on it, select "do not use audio features on this device," select "Do not map through this device." Click apply. Click OK and then OK. Reboot. If you want to use this device and don't want it disabled remove it and reinstall it so that it is not the first item on your list. Prior to removing, make sure you have the driver files to reinstall it with.

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